Frequently Asked Questions
Everything you need to know about shopping with Azza.
What are your shipping options and delivery times?
We offer standard and expedited shipping on all orders. Standard delivery typically takes 3-5 business days, while expedited shipping arrives within 1-2 business days depending on your location.
How can I track my order?
Once your order has been dispatched, you will receive an email notification containing a tracking number and a link to monitor your package's progress in real-time.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of purchase, provided the items are in their original condition and packaging. Please visit our Returns Portal to start a request.
Which payment methods do you accept?
Azza accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination and weight of the package.
How do I contact customer support?
Our customer support team is available via email at [email protected] or through our live chat feature from Monday to Friday, 9:00 AM to 6:00 PM EST.